The conventional wisdom is that you hire for culture fit. The thinking is that you want to find candidates who will be the best fit with the culture of the organization. These candidates are likely to be better team players, more productive, more engaged, and will stay with the organization longer.
A lot of smart minds in the HR leadership space are now saying that hiring for “culture fit” may not be the best strategy after all.
A recent Harvard Business Review article, “How To Hire,” by the always- on- target Patty McCord(former Chief Talent Officer for Netflix and now a very in-demand consultant), challenged many of the perspectives that I previously had around how to hire and build high-performance teams successfully.
In the article, McCord calls out what she says are many of the faulty assumptions that companies have about hiring. Through the great examples she provides from her experience at Netflix, McCord offers a new way of thinking about how all of us hire talent.
One hiring assumption McCord tackles head-on is the hiring strategy based on the “culture fit” of a candidate. She sums it up this way:
Finding the right people is also not a matter of “culture fit.” What most people really mean when they say someone is a good fit culturally is that he or she is someone they’d like to have a beer with.
But people with all sorts of personalities can be great at the job you need done. This misguided hiring strategy can also contribute to a company’s lack of diversity, since very often the people we enjoy hanging out with have backgrounds much like our own.
Making great hires is about recognizing great matches—and often they’re not what you’d expect.
McCord is telling us that hiring for culture fit can potentially hinder the objective of bringing in a diverse set of opinions and skill sets. This can also lead to a narrower cross-cultural and multi-ethnic workforce. (Yes, this happens. Look at the lack of diversity in start-ups and tech firms.)
Does this all mean that culture is not important?
Of course not.
An article in CIO magazine appropriately titled, “How To Keep Culture Fit From Killing Workplace Diversity,” outlines how firms can continue to focus on building and maintaining their culture without creating a workplace of sameness and conformity:
By focusing on concrete values instead of a vague notion of culture, larger, established organizations are having greater success moving the needle on both culture and diversity and inclusion (D&I),’ says Anka Wittenberg, chief diversity and inclusion officer and SVP at SAP.
If you’re hiring only for cultural fit, it’s like planting a forest with only one kind of tree — you get a monoculture. It’s not sustainable; so we focus on what our values are as a company, and how each individual we consider hiring embodies those. We don’t hire specifically for culture fit, but on how those values are lived by candidates, Wittenberg says.
The article additionally discusses how Intel balances culture and values with diversity.
Intel focuses on having an intersectional hiring team working to source and screen intersectional candidates,’ says Barb Whye, vice president of human resources and chief diversity and inclusion officer at Intel, and to ensure candidates are in line with Intel’s values from the start.”
First and foremost, we operate based on our value systems. We hire based on whether or not candidates are innovative, results-oriented, accountable, driven, and whether they can demonstrate open, honest communication skills. Part of that inclusive methodology is that, yes, we have a diverse panel of interviewers, but we also demand diverse candidates. Another thing: We require that a formal job requisition is always posted; none of this sliding in candidates based on their friendship with an employee, or getting around our process. And that goes all the way from the highest executive levels down, Whye says.
Is it time to rethink having culture fit be the basis for making your next hiring decision? If you want to create a diverse workplace that embraces the full spectrum of people who can excel in the position, the answer is yes. It is also important to note that culture fit and values can get mixed up. When it comes to hiring for values, organizations should seek out uniformity because they want everyone to embrace the key values which guide the organization.
Patrick Lynch is the President of CMP – Southeast, an OI Global Partners talent and transition firm in the business of developing people and organizations across the full talent lifecycle – from talent acquisition and leadership development to organization development and outplacement/career transition support.
Thomas Wharton is President of LIFOCUS CAREER SERVICES an Executive Coaching and Career Coaching firm in Rhode Island, providing Career & Transition Coaching, Outplacement, Executive Coaching. Tom can be reached at 401.884.7959 • firstname.lastname@example.org • www.lifocus.com •@careercoachTW